Service call out details & rates
We aim to provide a solution, first time, every time, with an uncompromising approach to customer service.
Call Out Rates (Non-Contracted Customers)
Monday to Friday 8:30am to 5:00pm
Fire alarms, security & satellite
Call out charge including 30 minutes labour:
£135 + VAT
Additional labour per hour:
£95 + VAT
Return visit charge, (if required), including 30 minutes labour:
£100 + VAT
Intruder alarms, CCTV, door entry, access control
Call out charge including 30 minutes labour:
£135 + VAT
Additional labour per hour:
£95 + VAT
Return visit charge, (if required), including 30 minutes labour:
£100 + VAT
Gates / Barriers / Bollards
Call out charge including 30 minutes labour:
£200 + VAT
Additional labour per hour:
£95 + VAT
Return visit charge including 30 minutes labour:
£120 + VAT
Call us on 020 8676 4300
Call us on
020 8676 4300
Talk to one of our experts today or request a free, no-obligation quote
Automated doors
Call out charge including 30 minutes labour:
£250 + VAT
Additional labour per hour:
£130 + VAT
Return visit charge including 30 minutes labour:
£150 + VAT
Out of hours rates
Monday to Friday 8:30am to 5:00pm. All day Saturday, Sunday & Public Holidays
Call out charge including 30 minutes labour:
£275 + VAT
Additional labour per hour:
(Auto doors not included)
£140 + VAT
Our fire and security engineers are trusted by
Where we work
Fire protection and security for London and the South East
We’re based in Crystal Palace, South London, but our work takes us much further. We cover all of central London, Greater London and the whole of the South East from Surrey, Sussex and Essex, to Berkshire, Hertfordshire and Hampshire. For reliable fire or security systems, call us.
Our accreditations
At WLS, creating safe space is what we do and our engineers are fully NSI Gold, Safe Contractor and BAFE accredited. We are proud of our industry-leading accreditations that reflect our commitment to high standards.
The WLS Guarantee
* First time fix or solution provided every time *
We strive to be the UK's leading fire and security company, with an uncompromising focus on our customers and the solutions we deliver. Our team knows how important it is to create safe spaces you can trust.
With over 40 years experience in the industry, our expert team continues to closely follow the latest developments in fire and security technology. From our first installation to where we are today, our customers have always been our focus. They trust us to consistently provide an effective and high-quality result.
We’re proud to offer the WLS Guarantee to each of our customers.
- We will arrive at your premises within the specified time slot.
- We treat our customers as we wish to be treated ourselves.
- We will act professionally at all times, arrive on time, smartly dressed in uniform.
- We will do our work quickly and without fuss.
- Once the work is completed we will ask you to review what we have done to ensure you are happy with the results.
- We will leave the site clean and tidy.
- We guarantee a first-time fix or to provide a solution on every call out.
- We fix 90% of problems first-time.
- If we cannot propose a solution we will refund the call out charge.
- We guarantee transparency in our pricing.
- We provide a full breakdown of costs with every quotation.
- We will get your approval for any additional work required to ensure you are kept up to date throughout the installation.
- Our customer support team is available 24/7 to assist you with any issues.
- You can reach us via phone or email for prompt assistance.
- We are committed to ensuring your satisfaction and security.
- We will specify the best solution to meet your needs and budget.
- We only install systems that are reliable and easy to use.
- We will install the solution to the very highest standards.
- All our systems come with a 12-month parts and labour guarantee.
- We will offer a free service 6 months after installation to ensure everything is in working order.
Resources
Fire and security: insights and updates
Stay informed with our latest news and resources.
